Shipping policy

Shipping Policy

At Novanook, we are committed to delivering your fashion items safely and on time.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays.

Shipping Time

Delivery usually takes 5–10 business days, depending on your location. Please note that shipping times may vary due to high demand or unforeseen delays.

Shipping Fees

Shipping costs are calculated at checkout and may vary based on your location and order size.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery.

Delays

While we strive to meet delivery timelines, delays may occasionally occur due to customs, weather, or courier issues. Novanook is not responsible for delays beyond our control.

Incorrect Address

Please ensure your shipping details are correct. Novanook is not responsible for orders delivered to incorrect addresses provided by the customer.

Contact Us

If you have any questions about your order or shipping, feel free to contact our support team. We’re always happy to help.